FAQs for Healthcare Professionals

FAQs for Healthcare Professionals

General

What are Large Language Models (LLMs)?

LLMs, such as GPT-4, are sophisticated programs trained on vast amounts of data. They are capable of understanding and generating human-like text. They are an incredible tool to process data and streamline tedious, time-consuming tasks.

How does Synthpop apply LLMs in healthcare applications?

This technology can enable a wide range of use cases. Below are a few examples of Synthpop’s technology supporting healthcare teams.

Automating intake / order processing

In seconds, intake reads documents, images and handwritten notes. It instantly pulls discrete data and analyzes the order for completeness based on specific payor guidelines. Our system can also assist you in interacting with the referring providers if any information is missing. Click here for a 1-minute explainer video to learn more!

Insurance verification and claims management

Our agents understand insurance policy details, automate the verification process, and generate clear summaries to save hours of time per order. The speed and accuracy reduces errors and the potential for denial. However, if denials are received, our AI agents can quickly generate context-rich appeal letters. We are excited to share that our AI agents are currently deployed to navigate phone trees and long wait times before human interaction is needed.

Smart and accurate charting

Our AI-assisted charting allows more time for meaningful patient-provider interaction. AI and LLMs can transcribe doctor-patient interactions and convert them into coherent and structured charting notes, for example, SOAP notes and After-Visit Summaries (AVS). 

By processing the notes, patient medical history, and insurance information, our AI assistants may be used to make recommendations for next steps, including reminders for necessary documentation.


How does AI work with the clinical staff? Will it replace team members?

Synthpop aims to reduce clinical burnout by using trained AI Assistants to enhance existing workflows. Our tools expand the capabilities of clinical and administrative staff to easily standardize and scale practices without adding to existing workloads. The quick review and summary of countless data sets in a very short amount of time, designed to the outputs you need, cuts hours out of administrative work, allowing for a more human centric engagement with patients. Contact us to discuss how you can use Synthpop’s AI assistants to make healthcare more human.


How does Synthpop's intake product differ from "automation"?

Traditionally, when building robotic process automation systems, a huge investment is required to capture complex heuristics and decision trees. Our intake product is able to capture workflows and process data much faster - by using artificial intelligence and applying reasoning to each step. With our products, (human) training documents are provided as context and training materials, instead of codifying these training documents in a specific algorithm. We can accept various document types, including handwritten notes.

Accuracy

I’ve been told that GPT-4, for example, is not suitable for healthcare because it can “hallucinate” and provide information that isn’t accurate.  How does Synthpop address this concern?

Synthpop addresses these challenges by using a complex system of checks and balances on any individual model output. Our AI agents ingest thousands of pages of insurance policies and stay up-to-date with edits. We improve our models continuously using user feedback, internal human testing and mass-scale AI testing. Click here for our white paper for details about security and accuracy


Our models have been shown to generate summaries that are accepted by clinicians as-is over 90% of the time. These steps, combined with human expert involvement and rigorous testing, produce a purpose-built solution that is optimized for the unique tasks it was designed to perform.

Security

How is Synthpop more secure than most other AI products and services on the market?

We’ve designed products that meet the highest standards of security. Our entire software infrastructure, including our AI agents, is HIPAA Compliant. We are using Microsoft Azure, Amazon Web Services, and Google Cloud, all of which are SOC2 Type II compliant and are HITRUST Certified. Click here for our white paper for details about security and accuracy.


Some publications advise healthcare providers to avoid using ChatGPT because confidential patient data can’t be protected.  How does Synthpop address such privacy concerns?

Security and privacy are incredibly important to Synthpop. All data is protected and encrypted at transit as well as at rest. Contact us to access our trust center, where our customers can monitor our security adherence in real time.

Patient Concerns and Consent

How do I explain the use of AI note-taking to patients?

From our experience, transparency about the use of AI note-taking is the best strategy.  Explaining to the patient why you chose to use AI in your practice and its benefits to you and the patient are a good place to start. For example:

“It's essential for us to maintain transparency and ensure you're comfortable with the technological tools we use during your visits. One such tool is Synthpop’s AI-powered transcription service. Here's what you need to know about it: In order to provide you with the most attentive care, I utilize a service that transcribes our conversation, ensuring every detail is documented. If at any point you'd prefer not to use this service, please inform me, and I will disable it.”