Capture every packet
Fax, PDF, email, EHR, and payor or referral portals. Multi-page packets are split, every document is classified, and everything that belongs to one patient is grouped into a single referral.
Referrals arrive every day. Complete ones don't.
Every fax, PDF, and portal referral shows up in a different shape, and the missing signature only surfaces after the order stalls. Synthpop's intake agents read every page, check the packet against your rules, and write a validated order back to your system, cutting referral processing time by 96% with no backlog left behind.
See it build an order
Experience our intake agent for yourself
Built for the whole referral, not just the fax
Validate before it's an order
Each packet is checked for completeness and against your qualification rules. Missing orders, signatures, or clinical notes are flagged before they cause a delay, and ambiguous cases go to your team with full context.
Hand it on, complete
Demographics, diagnosis codes, payor details, and order data are written as structured records into the systems you already run, and the next step starts automatically, from payor verification to patient onboarding.
TRUSTED BY
Proof you can export, not orders you hope were complete
Every referral is captured and traceable, so you can show exactly what came in, what was checked, and what happened next.
Packet-level records
Every document received, classified, and attached to the order it supports.
Flagged, not fixed in the dark
A clear record of what was missing or ambiguous, and when it went to your team.
Full audit trail
Every action on every referral logged, from first page received to order created.
Impact
Measured in
live production
- Live production deployments
- A diagnostic lab operator serving 100+ health systems
- A national DME provider with hundreds of locations
- No queues, no backlog
FAQs
Common questions.
Why is referral intake so hard to automate?
Because no two referrals arrive the same way. Faxes, PDFs, and portal downloads come in different formats, packets are often incomplete, and someone has to classify, re-key, and chase the gaps before anything moves. Done manually, that creates backlogs and delays care.
How does Synthpop turn a referral into an order?
It captures documents from any channel, splits and classifies them, extracts the data, groups everything into one patient packet, validates it against your rules, and creates a system-ready order. Anything missing is flagged first.
Do I have to switch platforms?
No. Synthpop is API-first and writes structured patient and order records into your existing PM, EHR, and CRM systems. No rip-and-replace.
What happens when a referral is incomplete or unreadable?
Missing orders, signatures, or clinical notes are flagged before they cause downstream delays, and ambiguous cases escalate to your team with full context. Nothing is processed blind.
Is it secure and compliant?
Yes. HIPAA, SOC 2, and a full audit trail on every action.
What happens after the order is created?
It can flow straight into the rest of Synthpop: payor verification, patient onboarding, and resupply, so each step starts with complete information.
Get in touch
Let's map your intake workflow.
In a working session with your operations team, we'll walk through how referrals arrive and get processed today, identify where incomplete packets create rework and delay, and quantify the staff time and backlog the intake agent could remove. In the session, we will:
- Map your fax, portal, and EHR intake channels
- Identify where incomplete referrals stall or get re-worked
- Quantify processing time, backlog, and staff hours per referral
- Align on a high-ROI starting point
