Reach more patients
Voice, text, and secure digital flows, timed to when patients actually answer, including outside the 9 to 5.
Resupply demand is predictable. Patient response isn’t.
Every cycle, eligible patients slip through: wrong channel, wrong time, a queue that resets before it's done.Synthpop's resupply reaches them across voice and text, captures the order in the same conversation, and logs every attempt back to your system, delivering 9.5% more orders and 77% fewer staff hours than human-only outreach.
Built for the whole cycle,
not just the call
Capture the order
Confirm eligibility, review the last order, take the reorder, and collect payment in a single call that stays compliant, with no live agent handoff.
Prove every attempt
Reads eligibility, suppresses duplicates, escalates real exceptions to staff, writes every attempt back with a full audit trail, and layers on the systems you already run.
patient-ready within a day
Production-ready in two weeks.
Day 1Morning Afternoon
Draft the flow
Structured flow authored
Patient-ready version to walk through
Week 1Rounds 1 & 2 Rounds 3 & 4
Iterate with feedback
Your team reviews and edits
Phrasing and edge cases refined
Week 2Final step
Production-ready
Typically reaches production quality within 3–4 rounds of iteration, shaped by your own team, not a generic script.
TRUSTED BY
Measured in a live
production window
hours
- 10,000+ patients
- 12 operating accounts
- 4 weeks
- AI-first vs. human-only outreach
FAQS
Common questions.
Why is DME resupply so hard to automate?
Recurring reorders of consumables (CPAP masks, CGM sensors, etc.), high volume, narrow eligibility windows, every cycle. Manual outreach can't keep up, so patients slip and revenue leaks.
How does Synthpop reach patients?
Voice, text, and email, tuned to each patient's preference, with automatic follow-up. Miss the morning call, get a text at lunch.
Do I have to switch platforms?
No. Synthpop’s outreach is API-first and layers on your PM, EHR, billing, and logistics systems, writing results back automatically. No rip-and-replace.
What about product changes, payments, or exceptions?
Captured in the reorder. Real exceptions escalate to your team with full context, nothing is processed blind.
Is it secure and compliant?
Absolutely! HIPAA, SOC 2, and full audit trails. Payments are PCI DSS compliant.
Beyond resupply
Synthpop's agents also run referral intake, insurance verification and authorization, patient onboarding and communications, and PCI DSS compliant payment collection. All HIPAA compliant and SOC 2 audited.
