Reach more patients
Voice, text, and secure digital flows, timed to when patients actually answer, including outside the 9 to 5.
Resupply demand is predictable. Patient response isn’t.
Every cycle, eligible patients slip through: wrong channel, wrong time, a queue that resets before it's done.Synthpop's resupply reaches them across voice and text, captures the order in the same conversation, and logs every attempt back to your system, delivering 9.5% more orders and 77% fewer staff hours than human-only outreach.
Experience our voice
AI for yourselfHear it in action
Step 1Choose a patient
Who do you want to be on the call?
Pick one of our demo patients. On the call you’ll give their name, and the agent will ask for the date of birth to verify you.
These patients are not real. Every name, date of birth, and record here was invented for this demonstration. No patient information of any kind is used, requested, or stored.
Step 2Call & respond
Call the line and take the call
Dial the number, then use the record on the right to answer as the patient. Keep this on screen for the whole call.
Dial this number
from your phone
from your phone
(864) 385 - 2522
BonusThrow a curveball
See how it holds up
Interrupt it. Change your mind. The agent is built for real conversations, not a script. Try throwing these at it:
“Can I talk to a real person?”Ask for a human — or ask whether it is one.
“I’ve already got plenty of supplies.”Tell it you don’t need a reorder right now.
“My mask has been leaking for a month.”Raise a problem mid-call and see it adapt.
“Can I get new headgear too?”Ask for something that isn’t due yet.
Why this matters. However hard you push, the agent should stay inside its guardrails — keep the call on task, not be talked into shipping supplies that aren’t due, not wander off the scenario, and hand off to a person when it should. That’s how the real world works: patients rarely follow the script, and the agent has to handle the mess without ever going off its own.
Sound like a fit?
Let’s talk next steps →
Built for the whole cycle,
not just the call
Capture the order
Confirm eligibility, review the last order, take the reorder, and collect payment in a single call that stays compliant, with no live agent handoff.
Prove every attempt
Reads eligibility, suppresses duplicates, escalates exceptions to staff, and writes every attempt back with an audit trail you can export for CMS and referral reporting.
Proof you can export, not just outreach you hope happened
Every attempt is captured and exportable, so you can show exactly who
was contacted, when, and how.
CMS-ready reports
On-demand outreach reports for CMS and accreditation reviews.
Referral-source cover
A timestamped record for every “nobody called me” claim.
Full audit trail
Every call and text logged, whether they answered or not.
Demo-ready within a day
Production-ready in two weeks.
Day 1
Draft the flow
Structured flow authored
Demo ready version to walk through
Week 1
Iterate with feedback
Your team reviews
and edits
Phrasing and edge cases refined
Week 2
Production-ready
Typically reaches production quality within 3–4 rounds of iteration, shaped by your own team, not a generic script.
TRUSTED BY
Measured in a live
production window
hours
- 10,000+ patients
- 12 operating accounts
- 4 weeks
- AI-first vs. human-only outreach
FAQS
Common questions.
Why is DME resupply so hard to automate?
Recurring reorders of consumables (CPAP masks, CGM sensors, etc.), high volume, narrow eligibility windows, every cycle. Manual outreach can't keep up, so patients slip and revenue leaks.
How does Synthpop reach patients?
Voice, text, and email, tuned to each patient's preference, with automatic follow-up. Miss the morning call, get a text at lunch.
Do I have to switch platforms?
No. Synthpop’s outreach is API-first and layers on your PM, EHR, billing, and logistics systems, writing results back automatically. No rip-and-replace.
What about product changes, payments, or exceptions?
Captured in the reorder. Real exceptions escalate to your team with full context, nothing is processed blind.
Is it secure and compliant?
Absolutely! HIPAA, SOC 2, and full audit trails. Payments are PCI DSS compliant.
Can I prove outreach to CMS, payers, and referral sources?
Yes. Every attempt is captured and exportable as an outreach report, so you can document that patients were contacted for CMS requirements, accreditation reviews like the Joint Commission, and your referral-source relationships. When a patient says they were never called, you have the record. You get all of that on top of HIPAA, SOC2, and PCI DSS compliant-payment flow!
get in touch
Let's map your resupply operation.
In a working session with your operations team, we'll walk through your current outreach workflow, identify where eligible patients fall out of the cycle, and quantify the orders and staff time you could recover. In the session, we will:
- Map eligibility, outreach, and reorder workflows
- Identify where eligible patients stop responding
- Quantify impact on completed orders and staff hours
- Align on a high-ROI starting point
