Starts with the full picture
The agent knows the order, the verified coverage, and the balance before it says hello, because intake and payor verification already ran on Synthpop. No "let me transfer you to check."
Orders follow a process. Patients don't
Between "approved" and "billed," every order waits on a patient: a form to sign, a delivery to schedule, a copay to pay, a device to send back. Synthpop's patient agents already know the order, so they reach patients on voice and text, get each step done, and write it back until the order is delivered and ready to bill.
See it handle a patient
Experience our patient agent for yourself
Not just the conversation. The order behind it.
Gets the step done
Onboarding, scheduling, status questions, payments, and device returns, on voice and text, in numerous languages, timed to when patients actually respond. Payments stay PCI DSS compliant with no live-agent handoff.
Writes it back and moves on
Every outcome is written into the systems you already run and triggers the next step. Clinical questions, complaints, and anything unusual go to your team with full context.
TRUSTED BY
Proof you can export, not promises patients were reached
Every patient touchpoint is logged against the order it moved, so you can show exactly who was contacted, what they agreed to, and what changed.
Every attempt, every channel
Calls, texts, and outcomes recorded on the order, with no duplicate outreach.
Payments without exposure
Card details are entered by keypad, never transcribed or recorded, and settle through your existing processor.
Full audit trail
Consents, confirmations, and handoffs logged with time and source, ready for audits and payor documentation requests.
Impact
Measured in
live production
- Three customer deployments
- DME and diagnostic labs
- Measured in live production
- Calls, texts and digital forms
FAQs
Common questions.
What do Synthpop's patient agents handle?
The steps between an approved order and a billable one: onboarding and consents, delivery and test scheduling, order status questions, address and insurance updates, patient payments, and device return follow-up.
How is this different from an AI phone agent?
Most phone agents answer questions from a script. Synthpop's patient agents work from the live order, with coverage and balances already verified, and every conversation ends with the order updated or the next step triggered.
We're a lab, not a DME. Does this apply to us?
Yes. Labs use the patient agents to schedule tests, send prep instructions, answer device questions, collect balances, and follow up on home sleep test returns.
How do patient payments work?
The patient enters card details by keypad, so they're never spoken, transcribed, or recorded. Payment settles through your existing processor, PCI DSS compliant, with no transfer to a live agent.
Do I have to switch platforms?
No. Synthpop is API-first and writes results back into your existing PM, EHR, and CRM systems.
Is it secure and compliant?
Yes. HIPAA, SOC 2, and a full audit trail on every action.
Get in touch
Let's find where your orders wait on patients.
In a working session with your operations team, we'll map what happens between approval and billing, find where orders stall waiting on a patient, and quantify the calls, staff hours, and revenue tied up there. In the session, we will:
- Map patient touchpoints from onboarding to delivery
- Identify where orders stall on forms, scheduling, payments, or returns
- Quantify call volume, staff hours, and days added per order
- Align on a high-ROI starting point
