The future of healthcare hinges on how well we listen, how thoughtfully we build, and how responsibly we scale. Synthpop is proud to share an important milestone that reaffirms our commitment to healthcare operations at scale — and to the professionals driving those systems forward: Drew Copeland is stepping into a new role as our Director of Product Operations.
This move reflects not just his growth, but our ongoing investment in enterprise-grade solutions designed to meet the challenges of modern healthcare systems.
From Clinical Insight to Operational Excellence
Drew’s clinical operations background gives him a firsthand understanding of the pressures facing large healthcare organizations — from regulatory complexity and documentation overload to fragmented workflows and limited bandwidth. His experience with clinical realities equips him to lead product development with empathy, focus, and pragmatism.
“Product is about building the bridge between ideas and execution — ensuring that every solution we develop is aligned with real-world needs, efficient to implement, and impactful at scale.”
In his new role, Drew will lead the transformation of these insights into solutions that are enterprise-ready — reducing the administrative burden on clinical operations and freeing professionals to focus on high-value patient care.
Turning Insight into Impact at Enterprise Scale
At Synthpop, we design and deploy back-office workflow agents for category-leading, national healthcare providers across a few verticals. Our agents are tailored for organizations that need to streamline complex operations at scale.
Whether it’s managing thousands of patient documents daily or navigating payer interactions across dozens of plans, our AI agents are trained to operate within the sophisticated infrastructure of enterprise systems — with compliance, scalability, and operational integrity at the core.
With Drew at the helm of Product Operations, we’re deepening our focus on building tools that drive performance at scale:
- Conversational Agent: Automates thousands of routine patient and payer interactions weekly — with call summaries, compliance tracking, and seamless escalation to live agents.
- Intake Agent: Extracts, qualifies, and enters data from massive document volumes with high accuracy and zero rework burden on internal teams.
Every solution is designed to integrate cleanly with enterprise infrastructure — no rip-and-replace required.
Let’s Scale Smarter
Are you part of a healthcare organization where inefficiency is slowing progress? Are you looking to modernize operations without reworking your entire system? Let’s talk.
Drew’s appointment marks a new chapter in Synthpop’s mission: designing AI-powered automation that enables healthcare organizations to scale smarter — not just bigger.
Reach out today to learn how we can work together to reduce administrative friction, support your teams, and strengthen patient care across your network. To contact Drew directly, visit his LinkedIn Profile.
Synthpop: Streamlining healthcare, one enterprise workflow at a time.
