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From Coach to Catalyst: Jeff Mildner’s Ultra-Endurance Approach to Healthcare Innovation

Synthpop
July 21, 2025
3
min read

What do ultra-marathons and enterprise AI deployments have in common? Both demand endurance, precision, and the ability to navigate complex terrain without losing sight of the finish line. That’s exactly the mindset Jeff Mildner brings to every customer engagement at Synthpop.

As a seasoned Sales Engineer — and an ultra-marathon runner — Jeff knows that long-term success isn’t about speed alone. It’s about strategy, support, and showing up when it matters most.

“Endurance sports have taught me patience, discipline, and the importance of supporting others through challenging terrain,” Jeff says. “Those same lessons directly influence how I partner with customers navigating digital transformation in a highly regulated industry.”

With over 14 years in Solution Consulting and Design,  and a specialized focus on Durable Medical Equipment (DME) and Sleep Medicine over the past 4 years, Jeff has become a trusted architect of operational change. He’s behind some of Synthpop’s most successful enterprise implementations, guiding national organizations through the complexities of automation with clarity, empathy, and execution that sticks.

Implementation That Starts With Understanding

Before Synthpop, Jeff worked at ResMed, a global leader in sleep medicine and digital health. As a solution architect, Jeff helped large-scale DME and Sleep providers modernize diagnostics and care pathways through deep workflow integration, HL7 connectivity, and smart orchestration of cloud-based tools.

His experience wasn’t theoretical — it was hands-on. He led customer discovery, identified systemic inefficiencies, and delivered customized designs that improved care delivery without disrupting existing infrastructure. That same skillset now powers Synthpop’s implementation model.

“I’ve been on both sides — in IT leadership and now in AI healthcare solutions. That helps me translate between technical requirements and real operational value,” Jeff explains.

Designing for Real-World Scale

At Synthpop, we don’t believe in generic rollouts. Our Conversational and Intake Agents are only as powerful as their alignment with each customer’s systems, processes, and data architecture.

That’s why Jeff’s approach is so crucial:

  • Customer-Centric Discovery: Jeff and the team meet customers where they are — understanding their workflows, mapping their constraints, and identifying the highest-leverage opportunities for automation.
  • Tailored Integration Strategy: Whether it’s API, EHR-specific, HL7, FHIR, or custom application workflows, Jeff and the team to ensure every Synthpop deployment is a seamless fit — not a force-fit.
“Running long distances is all about consistency and trust in the process — the same things customers need when adopting new technology,” Jeff adds. “You have to navigate setbacks, adapt quickly, and stay focused on the goal.”

Synthpop’s Edge: Solutions That Fit, Not Force

AI is only as good as the problem it solves — and the way it fits into your existing workflows. Synthpop doesn’t just check the tech box, but becomes an operational partner.

That’s the reason why enterprise teams trust us with their most complex needs:

  • Conversational Agent: Built to handle payer and patient calls with intelligence, context, and compliance-first records — from resupply to eligibility to prior auth.
  • Intake Agent: Designed to process thousands of clinical documents with precision, automate order qualification, and orchestrate handoffs across teams.

Your Partner in Performance

Looking to automate complex processes without disrupting your frontline teams? Need a partner who understands billing rules, DME qualification logic, and enterprise-scale integrations?

Jeff is already solving these challenges for national organizations, and he’s ready to help you.

Email Jeff to learn more [email protected]

Contact our sales team for a no-obligation demo: [email protected]

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