Within any patient call, Synthpop's voice agent can now collect a patient's payment through a secure, PCI DSS–compliant flow – no live-agent handoff, no follow-up payment link.
Healthcare organizations are steadily bringing AI into the patient journey: scheduling reminders, benefit checks, refill outreach. But plenty of steps still require a person, and payment collection has been one of the harder ones to automate: taking a card number inside an AI-led conversation means keeping that conversation secure and compliant.
Now, on a voice call, Synthpop's voice agent can take a patient from "here's what you owe" to "payment received" without ever handing it off to a human. Card entry runs through a secure, masked flow that keeps card data out of PCI DSS scope for Synthpop, so the interaction stays compliant from start to finish.
What makes the payment step meaningful is everything happening around it. Synthpop’s voice agents are connected to the systems providers already run their operations on, so from the moment a patient is identified the agent is working from that patient’s live record: what they are eligible to reorder, what documentation is on file, and what they owe. The call is driven by that data, not a script, and each step is written back to the system of record as it happens.
The result is a payment experience that happens right inside the resupply conversation – no hold music, no transfer, no callback, and no separate payment link to chase down afterward.
Why it matters
For healthcare operations and revenue cycle leaders, collecting payment has typically meant interrupting an automated call to route the patient to a live agent, or following up later with a separate text or email link. By integrating with multiple PCI Level 1 Service Providers like Stripe and RevSpring and collecting card data in a compliant way, Synthpop removes that break: on a resupply call, the patient can settle their balance in the same conversation, around the clock, without a provider having to staff a live line for it.
That break was the last one left. The agent could already identify the patient, read their record, confirm what they qualified for, and place the resupply order. Payment is the step that completes the task: a single call can now run from identity and eligibility through order placement to a settled balance, a genuinely complex workflow spanning multiple systems, finished end to end without a person stepping in.
Doing this compliantly inside a voice call is genuinely difficult to build, and it's a meaningful step in Synthpop's broader goal of automating more of the patient journey – one where payment is no longer the point at which an AI conversation has to hand off to a person.
"Patients don't want to be bounced from a bot to a hold queue just to pay a bill. Now they don't have to be. Handling payment compliantly inside the call is one of the hardest parts of the patient journey to automate – and it's exactly the kind of step we want to take on."
– Elad Ferber, Co-founder and CEO, Synthpop
Built on Synthpop's voice agents
Payment collection joins a growing set of voice-call capabilities Synthpop's voice agents already handle. The agents place and take patient calls, and manage resupply conversations across a broad and expanding range of product categories, from incontinence and diabetes to CPAP supplies. They also handle payor calls – reaching insurers directly to verify coverage and authorization.
Compliant, in-call payment collection now sits alongside a number of more complex, higher-value conversations in the patient journey, extending what Synthpop AI agents can do without pulling in a person. Because these agents are connected to the systems providers already run their operations on, every one of these calls runs on the patient’s real data, pulling the right orders and eligibility, acting on them, and updating the record as it goes. Payment collection is what lets that work finish as a completed transaction rather than a call that still has to hand off at the end
