Production-proven AI agents automate complex healthcare workflows across intake, patient engagement, coverage, and payment.
CAMBRIDGE, Mass., Nov 4, 2026. Synthpop, an AI company that automates administrative workflows across the patient journey for healthcare organizations, today announced it is scaling its suite of production AI agents on Azure Kubernetes Service (AKS), taking advantage of Microsoft's security, scalability, and global cloud infrastructure. As its agents evolve, Synthpop can also draw on Microsoft Foundry's models and tools. Through the Microsoft for Startups Pegasus Program, and in collaboration with Microsoft's SMB Cloud & AI Solution Advisors (CASA) team, Synthpop is drawing on Microsoft's technical and go-to-market resources to bring its agents to more healthcare organizations.
Those agents are already working at scale. At one national sleep-care provider, Synthpop has automated more than 60,000 payor calls over two years with no added staff time, confirming coverage roughly twice as fast; in deployed intake workflows, it has cut the cost of processing a referral by roughly 5x.
Agents that do the work, not just talk about it
Healthcare organizations still rely on staff to complete fragmented, repetitive work across referrals, patient outreach, insurance verification, orders, and payment. Synthpop's agents coordinate that work from intake through resolution. Synthpop's platform is built on AI agents that work together across voice, SMS, and API. Synthpop's Intake Agents read referrals and clinical documents from a vast variety of formats and systems of record, turning them into structured data and taking action: unlocking automated reviews and downstream patient journeys. Patient Agents place calls and text patients to verify demographics and delivery details, refill prescriptions and supplies, and process payment. Payor Agents reach insurers directly via APIs, portals and voice calls to validate coverage, secure prior approval, and determine copays. Synthpop's Orchestrator applies each customer's business logic to route a patient through the right agents and manage the outcome, from requesting more information to passing a completed case on to scheduling and billing.
These are among the most complex, high-value workflows in healthcare operations, and they are the kind most software and AI vendors still route back to a person. Synthpop's agents follow deterministic, scripted workflows that keep responses grounded in the information provided, reducing the risk of hallucination, and hand off to staff when human judgment is needed.
Already in production
The agents are grounded in results Synthpop customers see today, at scale.
Take payor calls, some of the most time-consuming work in healthcare operations. At one national sleep-care provider, calls to insurers that used to run anywhere from twenty minutes to three hours are now handled by Synthpop's Payor Agent. The result: more than 60,000 payor calls automated over two years with no added staff time, coverage confirmed roughly twice as fast, and 58% of manual payor calls eliminated, while the same team completed 25% more orders.
The pattern repeats across the journey. In deployed intake and onboarding workflows, Synthpop has cut the cost of processing a referral by roughly 5x and taken a step that once took about twenty minutes down to under a minute, onboarding more than 100,000 patients with a 91% touchless intake completion rate. In a production study of resupply outreach for over 10,000 patients in 12 operating accounts over four weeks, moving to Synthpop-first outreach delivered a 9.5% higher patient-level order rate and 77% fewer staff hours than human-only outreach.
The Patient Caller can also close the loop on payment. Within a single call, it can confirm what a patient owes using coverage and authorization data verified earlier in the journey, then take the payment through a secure, masked-entry flow that keeps card data out of PCI DSS scope for Synthpop. No hold music, no transfer, no separate payment link to chase down afterward.
Why Synthpop is scaling on Azure
Healthcare organizations are under steady pressure to do more with the same staff. Demand is predictable, but the manual work of reaching patients, confirming coverage, capturing orders, and collecting payment does not scale with headcount. Microsoft Foundry offers Synthpop access to frontier models on enterprise-grade capacity within the same Azure environment as its platform. Microsoft Azure gives Synthpop enterprise-grade scale, security, and reach into the many healthcare organizations that already build on Azure, with Azure Kubernetes Service (AKS), Azure Database for PostgreSQL and Azure DDoS Protection underpinning its production platform.
“Healthcare runs on workflows and conversations that are genuinely hard to automate: chasing a resupply, verifying coverage with a payor, taking a payment without breaking compliance... Those are the ones we take on. Running on Microsoft Azure lets us bring that to more providers, faster, and on the enterprise foundation our customers expect.”
Elad Ferber, Co-founder and CEO, Synthpop
“Healthcare organizations need solutions that address complex workflows and help reduce administrative demands on their clinicians and staff. Through the Microsoft for Startups Pegasus Program, we're supporting Synthpop with technical guidance and go-to-market opportunities as it scales its AI agents on Microsoft Azure.”
Sally Ann Frank, Global Lead, Healthcare & Life Sciences, Microsoft for Startups
Availability
Synthpop's agents are live today across healthcare providers, diagnostic labs, durable medical equipment companies, and the third-party administrators that support them. Scaling on Microsoft Azure expands how and where Synthpop can deploy as the company grows.
