Article

Understaffed? Use AI to Do MORE with Who You HAVE

Teresa Power
April 25, 2024
5
min read

Are you grappling with the challenges of an understaffed healthcare facility? You're not alone. Today, many healthcare providers are struggling with limited staff that affects employee turnover, patient care delays, and financial losses. The rise of healthcare-specific AI technology offers hope to support healthcare providers. Innovative AI solutions by Synthpop aim to not only maintain but boost the efficiency and morale of your current team by taking over tedious tasks and streamlining complex processes.

While AI technology is becoming known for its ability reduce workforce numbers, there's a brighter narrative to consider. What if AI could help retain, rather than reduce, your skilled employees, expand their capabilities, and improve both provider-patient relationships and financial outcomes? The transition to AI agent support will enhance efficiency, reduce burnout, and nurture a more fulfilling work environment.

Streamlining Operations and Enhancing Care

Advancements in AI technology have been a game changer for various industries, and healthcare is no exception. Synthpop specifically targets the operational challenges faced by healthcare facilities that are understaffed. By automating routine and time-consuming tasks, AI allows your team to focus more on patient-centered care. Here’s how AI can transform your facility:

  • Reducing Employee Turnover and Burnout: By removing burdensome tasks from your team’s workload, AI agents help reducing workplace stress and burnout, making your healthcare facility a better place to work. 
  • Expanding Team Capabilities: AI tools can handle a multitude of tasks faster and more accurately than humans. Various new companies offer solutions that help manage document review and sorting, validating orders, managing patient records, automated charting and documentation, and navigating complex payor phone trees. This allows your team to take the result of the AI agents work to do more, in less time.
  • Enhancing Patient-Centered Care: With AI handling the backend operations, your medical staff can dedicate more time to patient interactions and tasks that require human touch. This improves care quality and builds trust for patient satisfaction.
  • Increasing Revenue: AI’s efficiency means claims are processed faster and with fewer errors, leading to increased revenue from faster reimbursement processing. Providers, patients, and payors prefer to work with more efficient organizations, and streamlining workflows with AI might be the way to earn more referrals.

Overcoming Financial Concerns with AI Investments

While the initial investment in AI technology might seem daunting, the long-term savings and revenue opportunities it presents can far outweigh the costs. 

  • Cost Savings with or without BPO: For years, the medical field has opted for Business Process Outsourcing (BPO) to reduce costs. However, human training, errors, and time for manual labor still need to be taken into consideration. While it’s possible to continue utilizing your BPO service, your organization may choose to hire fewer resources for the team, or to update workflows that marry the efficiency improvements of AI with their manual efforts. 
  • Reduce denials and manage appeals: AI systems are equipped to understand complex, varied, and ever-changing insurance guidelines, which can reduce the number of denied claims. “Tribal knowledge” of the most experienced billing experts can be standardized across all team members, in all locations. When denials are received,, AI can generate patient-specific letters of necessity and appeal letters in seconds, ensuring that patients receive the care they need without unnecessary delays.

AI’s ability to Make Healthcare More Human

Synthpop’s overarching goal is to make healthcare more human. In an understaffed environment, our AI agents take on the heavy lifting of administrative tasks, allowing your team to guide patients through their treatment journeys more effectively and compassionately. Implementing AI isn't just about embracing technology—it's about enhancing the capabilities of your human team and letting them focus on what they do best: caring for patients.

Embracing AI in your healthcare setting can revolutionize how your team operates, leading to happier staff, more satisfied patients, and a healthier bottom line. Are you ready to leverage AI to do more with who you have?

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